{"id":108392,"date":"2019-06-24T12:59:05","date_gmt":"2019-06-24T05:59:05","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/thompson-morgan-customer-service-is-still-a-growing-pain\/"},"modified":"2019-06-24T13:03:43","modified_gmt":"2019-06-24T06:03:43","slug":"thompson-morgan-customer-service-is-still-a-growing-pain","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/thompson-morgan-customer-service-is-still-a-growing-pain\/","title":{"rendered":"Thompson & Morgan customer service is still a growing pain"},"content":{"rendered":"


\nI need to know if my complaint about its mail order tree will ever bear fruit?I, too, have issues with the mail order gardening firm Thompson & Morgan (you ran an item in April). I ordered a fruit tree in January and received it without the instructions. I emailed and got a copy of the online info (which I already had), then, after further emails, got a reply. By April, there was no growth and by early May only a shoot on the graft. I called twice and was kept waiting an hour, then cut off. No one called back. I thought it might be due to the RHS shows, so I waited until they were over and tried again. I was offered a replacement by the end of the week. I was then told it was not in stock and that I had been refunded \u2013 I cannot see a refund. I asked to speak to a manager, but was told it was not possible. This is completely unacceptable \u2013 with no apparent intention of resolution. Caveat emptor loud and clear.JD, Stowmarket, SuffolkThompson & Morgan\u2019s commercial director, Chris Wright, blamed (as last time) an upgrade to its computer system which led to \u201ca number of teething problems\u201d. He said extra staff had been recruited and worked 24\/7 to resolve the difficulties, although looking at Trustpilot the negative reviews are still rolling in. Wright reassured us it had taken steps to resolve your complaint adding: \u201cI would like to point out that 95% of our customers would not have experienced any issues or delays.\u201d Of course, that leaves a very unhappy 5%. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Thompson & Morgan customer service is still a growing pain<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I need to know if my complaint about its mail order tree will ever bear...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-108392","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-scg","jetpack-related-posts":[{"id":50596,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ask-alys-what-are-the-white-larvae-on-my-cherry-tree-alys-fowler\/","url_meta":{"origin":108392,"position":0},"title":"Ask Alys: what are the white larvae on my cherry tree? | Alys Fowler","date":"April 1, 2017","format":false,"excerpt":"\r Our gardening expert has the answerLast summer, the fruit from my cherry tree had pinpricks and I\u00a0found tiny white larvae in some of\u00a0the cherries, even though I had treated the tree with a spray. 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Left to its own devices, an apple has no desire to be a neat thing with well-placed branches. Unpruned apples produce smaller fruit, are often more susceptible to disease and\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":139204,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/after-a-long-hot-summer-the-apple-tree-is-laden-with-fruit\/","url_meta":{"origin":108392,"position":4},"title":"After a long, hot summer, the apple tree is laden with fruit","date":"September 17, 2023","format":false,"excerpt":"\r The meadow is full of flowers and the bushes bursting with berries, but it\u2019s the apples we can\u2019t wait to take a bite fromHow green is my garden. Gone the sandy tones of midsummer. To be replaced by a vibrant almost violent lushness. 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