{"id":10772,"date":"2016-04-16T13:00:10","date_gmt":"2016-04-16T06:00:10","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-messes-up-my-direct-debit-then-issues-a-late-payment-charge\/"},"modified":"2016-04-16T13:19:31","modified_gmt":"2016-04-16T06:19:31","slug":"vodafone-messes-up-my-direct-debit-then-issues-a-late-payment-charge","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/vodafone-messes-up-my-direct-debit-then-issues-a-late-payment-charge\/","title":{"rendered":"Vodafone messes up my direct debit, then issues a late payment charge"},"content":{"rendered":"


\nI was promised the charge would be removed, but it never happenedVodafone has completely messed up my direct debit. I had a two-year contract on my mobile phone which expired in September 2015. I had been paying the bill by monthly direct debit, but for reasons not apparent to me, towards the end of the contract the direct debit did not go through and for seven months, from September to March, I kept receiving automated text messages saying I had failed to pay my bill. There was also a late payment charge added. I explained to Vodafone that this should have been taken via a direct debit and that I objected to the late payment charge as it was its mistake. The employee acknowledged that Vodafone\u2019s systems had created an error and said he would remove the charge. It was agreed I would pay the outstanding balance by a one-off payment, which I did. Continue reading…
\n
\nSource : theguardian.com
\nRead more…Vodafone messes up my direct debit, then issues a late payment charge<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I was promised the charge would be removed, but it never happenedVodafone has completely messed...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-10772","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-2NK","jetpack-related-posts":[{"id":93963,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-wont-barclays-let-me-cancel-my-direct-debit\/","url_meta":{"origin":10772,"position":0},"title":"Why won\u2019t Barclays let me cancel my direct debit?","date":"July 16, 2018","format":false,"excerpt":"\r The bank insisted I had to tell the \u2018merchant\u2019 involved to confirm the cancellationShortly after we cancelled a direct debit, we received an email from Barclays saying we had to contact the \u201cmerchant\u201d we had been paying to confirm the cancellation. After complaining, we were told that if we\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3665,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/coventry-building-society-outsourced-our-direct-debit-but-failed-to-tell-us\/","url_meta":{"origin":10772,"position":1},"title":"Coventry building society outsourced our direct debit \u2026 but failed to tell us","date":"February 4, 2016","format":false,"excerpt":"\r We were pursued by Premium Credit over the Christmas holiday, with demands for default feesFor several years we have held buildings insurance with Coventry building society. In December we received letters from a company called Premium Credit, which we had never heard of.It transpires that Coventry had outsourced the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":25161,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/new-tv-licence-to-watch-bbc-iplayer-turned-into-a-costly-drama\/","url_meta":{"origin":10772,"position":2},"title":"New TV licence to watch BBC iPlayer turned into a costly drama","date":"September 6, 2016","format":false,"excerpt":"\r The direct debit option tried to charge me \u00a3230 over the first year even though it should have cost \u00a3145.50We\u2019ve never owned a television, but in recent times have taken to using the BBC\u2019s iPlayer catch-up service. 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