{"id":10636,"date":"2016-04-14T13:00:10","date_gmt":"2016-04-14T06:00:10","guid":{"rendered":"http:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-couldnt-provide-us-with-a-phone-but-its-billing-machine-is-unstoppable\/"},"modified":"2016-04-14T13:07:29","modified_gmt":"2016-04-14T06:07:29","slug":"bt-couldnt-provide-us-with-a-phone-but-its-billing-machine-is-unstoppable","status":"publish","type":"post","link":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-couldnt-provide-us-with-a-phone-but-its-billing-machine-is-unstoppable\/","title":{"rendered":"BT couldn\u2019t provide us with a phone, but its billing machine is unstoppable"},"content":{"rendered":"


\nI am being charged for two cancelled orders – help!We have just moved back to the UK from Australia. We tried to set up a phone line with BT then realised we needed to order it as part of an internet bundle. We were advised to cancel the phone order and put in an order for the Infinity 2 bundle. BT sent an email to say this second order had been cancelled (no reason given). I rang and they assured me any money taken would be refunded. I have now received billing details for both the cancelled accounts. It seems BT cannot provide us with a service but its billing is an unstoppable machine. I have taken to Facebook and Twitter to try to get this resolved but can\u2019t make any headway. I\u2019ve been out of the country for a while and can\u2019t believe how much customer service standards have dropped in my absence. CB, Ringmer, East SussexBT first tells me that because, following its advice, you cancelled and reordered in quick succession the system flagged up the need for a credit check and it called you to request additional documents. You failed to send these, it said, so it cancelled your second order. All your fault, then. Except that then it delves further and realises it has got it all wrong. It never asked you for those additional documents. Continue reading…
\n
\nSource : theguardian.com
\nRead more…BT couldn\u2019t provide us with a phone, but its billing machine is unstoppable<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I am being charged for two cancelled orders – help!We have just moved back to...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[1],"tags":[],"class_list":["post-10636","post","type-post","status-publish","format-standard","hentry","category-property-news"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p75ss1-2Ly","jetpack-related-posts":[{"id":84832,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-wont-stop-cancelling-our-broadband-contract\/","url_meta":{"origin":10636,"position":0},"title":"BT won\u2019t stop cancelling our broadband contract","date":"April 9, 2018","format":false,"excerpt":"\r We\u2019ve assured them we still want it, but it\u2019s happened three timesSince we started our broadband with BT in June 2017, they have three times cancelled our service despite us assuring them we still wanted it. And each time they did this, they tried to bill us for the\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1918,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-broadband-family-pulls-plug-after-two-months-without-service\/","url_meta":{"origin":10636,"position":1},"title":"BT broadband: family pulls plug after two months without service","date":"July 27, 2013","format":false,"excerpt":"\r After waiting and waiting to be connected, one family had enough and jumped ship \u2013 but BT insists they honour their contractWhen a Hertfordshire family was left without broadband for two months they finally decided enough was enough and cancelled their BT contract. Now the telecoms giant has threatened\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":45092,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bts-crossed-wires-over-line-rental-refund\/","url_meta":{"origin":10636,"position":2},"title":"BT\u2019s crossed wires over line rental refund","date":"February 22, 2017","format":false,"excerpt":"\r Its telephone adviser told me I would lose all my pre-paid charges if I cancelled my serviceIn light of its price increases, I contacted BT to cancel my service, as per the rules you recently reported. I was told that as the line rental and broadband are separate, if\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":91916,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/why-did-sky-keep-charging-me-when-i-changed-provider\/","url_meta":{"origin":10636,"position":3},"title":"Why did Sky keep charging me when I changed provider?","date":"June 20, 2018","format":false,"excerpt":"\r I moved phone and broadband to BT, but then I found out Sky had charged me \u00a31,000Back in 2013 I switched my phone and broadband from Sky to BT \u2013 although I carried on paying Sky for TV services. I realised yesterday that Sky has been billing me for\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":38556,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/bt-drops-the-ball-and-bills-me-for-sport-i-dont-watch-and-dont-want\/","url_meta":{"origin":10636,"position":4},"title":"BT drops the ball and bills me for sport I don\u2019t watch \u2026 and don\u2019t want","date":"December 19, 2016","format":false,"excerpt":"\r I discovered I am being charged \u00a36 a month for BT Sports, which I never agreed to payI have just got off the phone with BT \u201ccustomer services\u201d in South Shields and, as usual with BT, I am fuming. I decided to check my latest BT bill online \u2013\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":33460,"url":"https:\/\/www.siamlandbank.com\/propertynews\/property-news\/ive-tried-everything-to-get-a-bt-line-at-my-new-build-but-to-no-avail\/","url_meta":{"origin":10636,"position":5},"title":"I\u2019ve tried everything to get a BT line at my new-build, but to no avail","date":"November 8, 2016","format":false,"excerpt":"\r Both BT and Openreach have failed to solve the problem, despite my local MP getting involvedI moved to a newly built house in the large village of Newport, Essex, in March, and asked BT to continue to supply my phone and internet. I made it clear that a new\u2026","rel":"","context":"In "Property News"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/10636"}],"collection":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/comments?post=10636"}],"version-history":[{"count":0,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/posts\/10636\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/media?parent=10636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/categories?post=10636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.siamlandbank.com\/propertynews\/wp-json\/wp\/v2\/tags?post=10636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}